The Digital Lizard Blog

Becoming a Customer-Focused Company

Posted by Janice O'Driscoll on October 10, 2016 at 1:02 PM

Every company talks about being customer-focused, but few know where to start. Even businesses with dozens of “customer service reps” use these people only as order takers — disabling them from adding real value.

Read More

Topics: Employee and customer loyalty

Happy Employees, Happy Customers

Posted by Janice O'Driscoll on August 26, 2016 at 2:12 PM


It’s no coincidence that companies with happy employees also have happy customers. But, what exactly is the correlation? They occupy different workspaces, enjoy vastly different compensation plans, and can’t all be suckers for “Free Donut Fridays.”

Read More

Topics: Employee and customer loyalty